Your satisfaction is 100% guaranteed at each of our retail eyeglass stores. From our full service lab, our eye doctors who are available some Fridays and most Saturdays, and our display of over 1,000 frames, everything at i2i Opticians is geared towards your complete satisfaction.

We Stand Behind Our Products

i2i Opticians stands behind the quality of their products. If your glasses break due to an obvious manufacturing defect we will happily replace them with a new frame or new lenses.

Our guarantee also covers lenses that have been incorrectly manufactured at our laboratory. i2i Opticians will make your eyeglasses according to the prescription values recorded at the time of purchase. If you don’t have a recent eyeglass prescription, we highly recommend you schedule an eye exam from one of our optometrists before ordering your prescription lenses.

Normal wear and tear or accidental damage, such as scratches or breakage not caused by a product defect, are not covered under our guarantee policy. Also, the policy does not include replacement due to theft or loss.

Schedule your eye exam online, by email at, or call +1 (416) 424-3343 to book your next eye exam appointment. You also have the option of walking into one of our i2i Opticians retail stores the next time you need quality women’s, men’s or children’s eyeglasses at affordable prices. Our customers’ satisfaction is our number one goal at i2i Opticians.

Contact our Customer Service Department

i2i Opticians
10-25 Overlea Boulevard
Toronto, ON M4H 1P9
+1 (416) 424-3343